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Customer support and satisfaction is our top priority at Southo.net. If you cannot find your answers here, feel free to contact Southo Support using the following options.
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| BILLING [back to top] |
Where do I mail my payments?
Please make checks and money orders payable to Southo.net and mail to:
Southo.net
Attn: Billing Dept.
603 Seagaze Drive, ste. 129
Oceanside, CA 92054 |
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Do I need to reference a number on my payment?
Yes. Please reference the document ID # (ie. Invoice ID #, Order ID #, etc.) |
What is my billing due date?
Your bill is due the day before the day of the month that you originally signed up for your services. If you are not sure what day that is, you can login to your account/control panel click on the MY ACCOUNT tab then click on SUPSCRIPTIONS. Select your subscription, your due date is the day before your subscription START DATE. After that it is considered late and a late fee may apply. Every month you will receive a RENEWAL ORDER via email 10 days before your due date. For your convenience, you will then receive a REMINDER notice via email 5 days before your due date if your payment hasn't been received yet. If you have a credit card on file for auto bill pay, you can disregard the REMINDER notice and your card will be debited on your due date. |
Is there a "grace" period?
Yes. We offer an eight(8) day grace period. During this grace period, your payment is considered late and a late fee may apply, however your services will not be interrupted until your "grace" period ends only if your account is not up to date. |
What payment methods do you accept?
We accept checks, money orders, Visa, Mastercard and Paypal. |
Can I pay my bills online?
Yes. Login to your account/control panel
1) Click on the ACCOUNT tab
2) In the gray ACCOUNT STATUS box you will see your BALANCE
3) Click on the link of the amount you owe (i.e.$3.95) and follow the steps. |
I don't have a credit card on file, how do I add one?
Yes. Login to your account/control panel
1) Click on the ACCOUNT tab
2) In the BILLING MANAGEMENT section click in the PAYMENT METHODS icon and follow the steps. |
CONTROL PANEL  [back to top]
Any time you want to add Web Applications, emails, sub-domains, web users, etc. to a specific domain, you must first be sure you have clicked on that domain in your control panel. If you have not selected a domain, then you will not see these options. |
How do I install a Web Application?
1) Login to your account/control panel
2) Click on the SYSTEM tab
3) Click on the domain you want to add the application to
4) In the HOSTING section click on the APPLICATION VAULT icon and follow the steps |
My System tab is missing. Why?
If your system tab is not showing, your subscription is on hold or expired due to non-payment.
If you are still within your 8-day grace period and you make a payment online, you will get your system tab back immediately. You may need to refresh your page or logout then log back in to see it.
If your subscription has expired, you can make your payment online, but will need to contact Southo.net billing department for assistance. You can either email us, call us at (760) 439.4780 or use our LIVE HELP instant message program at the top of the right gray column of this site.
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How do I add a subdomain?
1) Login to your account/control panel
2) Click on the SYSTEM tab
3) Click on the domain you want to add the subdomain to
4) In the HOSTING section click on the SUBDOMAINS icon and follow the steps |
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How do I upgrade my services?
1) Login to your account/control panel
2) Click on the UPGRADE CENTER tab
3) From here you can change your hosting plan, buy more resources, buy IP addresses, add an application and change other options. Change other options is where you can add daily data backup.
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| EMAIL [back to top] |
How do I set up a new email account in Outlook?
1) On the Tools menu, click E-mail Accounts.
2) Select Add a new e-mail account, and then click Next.
3) Select the e-mail server used for your account, and then click Next.
4) In the appropriate boxes, type the information given to you by your Internet service provider (ISP) or administrator.
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Unless your ISP has indicated that your service uses Secure Password Authentication (SPA), do not select the Log on using Secure Password Authentication (SPA) check box.
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Unless specified by your ISP, all server and address entries are typed in lowercase letters. Some ISP's require a combination of lowercase and uppercase letters for passwords to add further security. For example, passWorD. Check with your ISP to see if it requires a case-sensitive password. |
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You have the option of having Outlook remember your password by typing it in the Password box and selecting the Remember password check box. While this means that you won't have to type in your password each time you access the account, it also means that the account is vulnerable to anyone who has access to your computer. |
5) Do any of the following:
• If you are adding a Microsoft Exchange Server account, click Check Names to verify that the server recognizes your name. The name and server you entered should become underlined. Be sure your computer is connected to your network. If your name does not become underlined, contact your administrator.
• If you are adding a POP3 server account, click Test Account Settings to verify that your account is working. If there is missing or incorrect information, such as your password, you will be prompted to supply or correct it. Be sure your computer is connected to the Internet.
6) If you want to configure additional settings, such as how you want your computer to connect to your e-mail server, click More Settings. Otherwise, click Next.
7) Click Finish.
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Why can't I send email?
Your outgoing server settings are wrong. In your email client software (Outlook), check the box that says your outgoing mail server uses the same settings as incoming mail server. Your incoming, POP3, and outgoing, SMTP, server settings should both be set to mail.yourdomain.com (your registered domain). |
How do I create a new email address?
1)Login to your account/control panel
2)Click on the SYSTEM tab (top of the window)
3)Click on the domain you want to add an email address(bottom of the window)
4)Click on the MAIL icon in the SERVICES section.(center of the window) |
How do I set up spam filtering?
1)Login to your account/control panel
2)Click on the SYSTEM tab (top of the window)
3)Click on the domain you want to add an email address(bottom of the window)
4)Click on the MAIL icon in the SERVICES section.(center of the window)
5)Click on the email address you want to add the filter to
6)In the INFO section click the Spam Assassin link. (If Spam Assassin shows OFF, you must turn it on by clicking on the MAILBOX icon above and checking the ENABLE SPAM FILTERING box, then click ok) |
| SITEBUILDER [back to top] |
Can I try SuiteBuilder before I sign up?
Yes. Click here to take SiteBuilder for a test drive. |
I cannot find SiteBuilder in my control panel.
1.)Login to your account/control panel
2.)Click on the SYSTEM tab (top of the window)
3.)SiteBuilder is in the left column under SERVICES |
Does SiteBuilder have a feedback form function?
Yes. Launch SiteBuilder from your control panel
1) Go to the EDIT section
2) Select the page where you want the form to be located
3) Put your cursor in the page where you want the form be
4) In the toolbar, click the FEEDBACK FORMS CONSTRUCTOR button and follow instructions |
How do I add and email link to by SiteBuilder site?
1) Click the INSERT WEB LINK button
2) Fill in the form:
URL: mailto:your_email_address@your_domain.com
TEXT: Click here to email me (or what ever you want the link to say)
TO PAGES IN THIS SITE: leave blank
TITLE: leave blank
TARGET: leave on none
TEXT DECORATION: underline |
3) Before you click ok, make sure your information is correct
4) Click OK
5) Remember to save often
6) Click the PREVIEW WEBSITE button in the top left corner under the SiteBuilder logo and test your link. |
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I have published my SiteBuilder site but when I try to view it, I get the Default Plesk index page. Why?
This is because your SiteBuilder index page is .htm and the Default Plesk index page is .html. You will need to go in and manually delete the index.html page in your file manager. Follow the dierctions below.
1) Login to your account/control panel
2) Click on the SYSTEM tab
3) Click on the domain you are working with
4) Click on the FILE MANAGER icon in the HOSTING section
5) Scroll down to find the HTTPDOCS folder (NOT the HTTPSDOCS folder)
6) Scroll down to find the INDEX.HTML file (DO NOT CLICK ON IT)
7) Check the box all the way to the right of that files row. This will select the file.
8) Once the box is checked, scroll back to the top of the page to find the REMOVE SELECTED link at the top right. It has a big red "X" next to it. Click it.
9) To confirm removal, check the CONFIRM REMOVAL box and click OK
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| TECHNICAL [back to top] |
What are your name servers?
DNS1.SOUTHO.NET
DNS2.SOUTHO.NET
DNS3.SOUTHO.NET |
How do I change my name servers?
1) Login to your account/control panel
2) Click on the SYSTEM tab (top of the window)
3) Click on the DOMAINS icon in the left column under DOMAIN MANAGEMENT
4) Click on the listed domain you want to change
5) Click on the NAME SERVER tab that appears
6) Click the EDIT button
7) Choose USE CUSTOM NAME SERVERS
8) Enter new name servers
9) Click SAVE |
How do I edit the contact info for my domain?
At this time you cannot edit your WhoIs info attached to your domain name using your control panel. If you need something changed, please send an email to support@southo.net with instructions on what needs editing. |
How do I track my support tickets?
1) Login to your account/control panel
2) Click on the  HELP tab at the top of the window
2) Click on the TROUBLE TICKETS icon. |
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How do I access my Stats page?
Your web statistic page can be accessed by going to your website then in the address bar add the following to the end of your website address.
/webstat
(the address in the bar should look like http://www.yourwebsite.com/webstat)
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My Stats page comes up NOT FOUND. Why?
Your web statistics pages has not been activated. Follow the directions below to activate it.
1) Login to your account/control panel
2) Click on the SYSTEM tab (top of the window)
3) Click on the domain you want to work with
4) Click on the SETUP icon under HOSTING
5) Scroll down to WEB STATISTICS and click on the box just to the right to select it.
6) Click OK |
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How do I secure my Stats page?
1) Login to your account/control panel
2) Click on the SYSTEM tab (top of the window)
3) Click on the domain you want to work with
4) Click on the SETUP icon under HOSTING
5) Scroll down to WEB STATISTICS and click on the box all the way to the right of (accessible via password protected directory '/plesk-stat/')
6) Click OK
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How do I FTP to my account directory?
1) Login to your account/control panel
2) Click on your SYSTEM tab
3) Select the domain you want to FTP files to
4) In the HOSTING section, click on the FILE MANAGER icon
5) Click on HTTPDOCS (not httpSdocs)
6) Click the ADD NEW FILE icon at the top of the page
7) Click on the BROWSE button to get your files from your local computer.
8) Click OK to upload your files.
a) If you are backing up your home/office data, follow steps 1-5 above then do the following:
- Click the ADD NEW DIRECTORY icon at the top of the page.
- Give you new directory a name (NO caps, punctuation or spaces).
- Click OK, once you click ok you will be inside the new directory.
- Follow steps 6-8 above.
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| WEBMAIL [back to top] |
What is WebMail?
Webmail is a browser based-email account that can be accessed from any computer via the Internet. |
How do I login to my WebMail account?
The link to login to your WebMail account is the following: http://webmail.yourdomain.com |
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